Barnsley Housing and Welfare Advice

To contact Housing and Welfare Advice:

Telephone (01226) 775577 


The team is located in Civic Hall, Eldon Street. The public opening times for the Advice Line and Civic Hall are:

Monday               10am to 5pm

Tuesday               10am to 5pm

Wednesday         10:30 to 5pm

Thursdays           10am to 5pm

Friday                 10am to 4:30pm

They offer computer access to on-line council services and free phones for contact with specific council departments and other key accommodation providers.

If customer enquiries relate to Berneslai Homes, Housing Benefit or they need to speak to Customer Services they can be contacted directly as detailed below: 

  • Berneslai Homes General Enquiries please call (01226) 775555  8am - 8pm  Monday to Friday and 8am - 1pm on Saturday, or check the web pages at    
  • For Berneslai Homes Repairs call the Repairs Hotline on (01226) 787878 (Open 24 hours/ 7 days)
  • For Housing Benefit Enquiries please call   (01226) 787787 between 9am and 5pm from Monday to Friday, or contact via  
  • For Customer Service Enquiries please see here or call (01226) 787896 between 9am and 5pm from Monday to Friday, Customer Service offices situated in the town centre (Central Library, Wellington House), Athersley, Cudworth. Goldthorpe, Hoyland, Mapplewell, Penistone, Royston and Wombwell.